Privacy Policy

Last updated: January 25, 2025

At ARC, we are committed to protecting your data privacy and ensuring its security. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Personal Information

When registering or using our services, we may collect the following information: full name, email address, phone number, company name, job title, and country.

Usage Data

We collect information about how you use our services, including IP address, browser type, access times, pages viewed, and performance data.

Oracle APEX Data

When using ARC with Oracle APEX, we only access data necessary for report generation according to your permissions. We do not store or access sensitive data without explicit consent.

2. How We Use Information

  • Providing and improving our services and ARC features
  • Communicating with you about your account and service updates
  • Personalizing your experience and providing relevant content
  • Ensuring the security and reliability of our platform
  • Complying with legal and regulatory requirements

3. Data Security

We use the latest encryption and protection technologies to ensure your data security. All data is protected with AES-256 encryption and transmitted via HTTPS.

Encryption & Protection

  • • AES-256 encryption for stored data
  • • HTTPS protocol for all communications
  • • Regular third-party security audits
  • • Continuous monitoring for suspicious activities

Compliance & Standards

  • • GDPR compliant
  • • SOC 2 Type II certified
  • • ISO 27001 compliant
  • • Follows security best practices

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information in the following limited circumstances:

  • • Trusted service providers to support operations
  • • Compliance with laws and court orders
  • • Protecting our rights and user security
  • • In case of merger or acquisition (with prior notice)

5. Your Rights

Right to Access

You can request a copy of your personal data stored with us

Right to Rectification

You can correct any inaccurate or incomplete information

Right to Deletion

You can request deletion of your data under certain circumstances

Right to Portability

You can obtain your data in a machine-readable format

6. Cookies

We use cookies to enhance your experience and remember your preferences:

TypePurposeDuration
EssentialLogin and securitySession
PreferencesLanguage and settings30 days
AnalyticsUnderstanding site usage13 months

7. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email

privacy@arc-reports.com

Data Protection Officer

dpo@arc-reports.com

Phone

+966 12 345 6789

Response Time

Within 30 days