Terms of Service

Last updated: January 25, 2025

Welcome to ARC. By using our services, you agree to these terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing and using ARC ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legal agreement between you and ARC. Please keep a copy for your reference.

2. Service Description

ARC is a native reporting solution for Oracle APEX that provides:

  • Advanced report generation tools for APEX applications
  • Full Arabic language and RTL text support
  • Multi-format export capabilities (PDF, Excel, Word, HTML)
  • Visual report designer with ready-made templates
  • Cloud and on-premises deployment options

3. User Accounts

Account Creation

You must be 18 years or older to create an account. You must provide accurate and complete information during registration.

Account Security

You are responsible for maintaining password confidentiality and activities that occur under your account. You must notify us immediately of any unauthorized use.

Account Suspension

We reserve the right to suspend or terminate your account for violating these Terms or suspected fraudulent activity.

4. Subscription and Payment

Free Plan

  • • Lifetime free support
  • • Free templates
  • • HTML export only

Professional Plan

  • • Priority 24/7 support
  • • All templates
  • • All export formats

Enterprise Plan

  • • All Professional features
  • • On-premises deployment
  • • Custom integrations

Billing and Payment

  • • Paid subscriptions are billed in advance on a monthly or annual basis
  • • We accept major credit cards, PayPal, and local payment methods
  • • Prices are subject to change with 30 days advance notice
  • • No refunds for paid amounts except in special cases

Renewal and Cancellation

  • • Subscriptions renew automatically unless cancelled
  • • Subscriptions can be cancelled anytime from account settings
  • • Cancellation takes effect at the end of the current billing cycle

5. Acceptable Use Policy

Prohibited Uses

Use of ARC for illegal, harmful, or activities that violate others' rights is prohibited.

Strictly Prohibited:

  • • Violating local or international laws
  • • Publishing harmful or abusive content
  • • Attempting to hack or disrupt the service
  • • Violating intellectual property rights
  • • Reverse engineering the software

Responsible Use:

  • • Respect plan usage limits
  • • Protect customer and user data
  • • Report security issues
  • • Use service for intended purposes
  • • Cooperate with support requests

6. Intellectual Property

ARC Rights

ARC and all its contents, including software, design, text, graphics, and logos, are protected by copyright and trademark.

Your Rights

You retain ownership of data and reports you create using ARC. We grant you a limited license to use our service according to these Terms.

Usage License

We grant you a non-exclusive, revocable license to use ARC for your business purposes according to your subscription plan.

7. Limitation of Liability

Important: Please read this section carefully as it limits our legal liability to you.

Disclaimer

The Service is provided "as is" and "as available" without any express or implied warranties. We do not guarantee that the Service will be error-free or available without interruption.

Damage Limits

In any event, our total liability shall not exceed the amount paid by you in the past 12 months, or $100 USD, whichever is less.

Exceptions

These limits do not apply to liabilities arising from gross negligence, willful misconduct, or data breaches due to our negligence.

8. Termination

Termination by You

  • • You can cancel your subscription anytime
  • • You can request permanent account deletion
  • • You'll retain access until end of billing cycle

Termination by Us

  • • Violation of Terms of Service
  • • Non-payment of due fees
  • • Fraudulent or suspicious activity

What happens after termination:

  • • Access to service stops immediately or at end of billing cycle
  • • We retain your data for 30 days for potential recovery
  • • You can export your data before final deletion
  • • Relevant sections of these Terms remain in effect

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes in advance:

Email Notice

30 days advance

In-App Notice

Upon login

Website Publication

This page

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Saudi Arabia. Any disputes shall be resolved through the competent courts in Riyadh.

Dispute Resolution:

  1. 1. Attempt friendly resolution through direct negotiation
  2. 2. Mediation through neutral center if necessary
  3. 3. Arbitration according to Saudi Chamber of Commerce rules
  4. 4. Court proceedings as last resort

11. Contact Information

For any questions about these Terms of Service or to exercise your rights, please contact us:

Legal Support

legal@arc-reports.com

General Support

support@arc-reports.com

Mailing Address

ARC Technical Solutions P.O. Box 12345 Riyadh 11564 Saudi Arabia

Business Hours

Sunday - Thursday: 8:00 - 17:00 Friday - Saturday: Closed

Thank you for choosing ARC. We are committed to providing reliable and transparent service.